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Jentla Support Levels
Posted by Damian Hickey on 25 June 2012 12:56 AM

All subscriptions include an unlimited number of development and support tickets by email. See the Jentla

Support Subscription for information about our comprehensive Support and maintenance services.

Summary of Jentla Support

Subscription

Response SLA

Support Contacts

Period

Premium

1 Hour critical issues 24*7*365, 3 days

systems admin support during installation

3

1 year

High

1 Hour critical issues business days

2

1 year

Standard

8 Hour business days

1

1 year


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